5 ways to turn your customer service team into a secondary sales force by danny wong in customer service sales for many companies a typical customer relationship involves selling to customers at the beginning of the sales relationship and then reengaging when its time to renew. Best practice turn customer input into innovation by asking your customers for solu tions then your company turns into a counter clerk at a fast food restaurant you take orders and rush to fill them compare that with the waiters at a small cafe they can listen to cus tomers do you have anything with fruit and chocolate for dessert and. How customer service can turn angry customers into loyal ones an angry tone in their initial tweet to a brands customer service team we saw that the best approach was to respond to . Turn customer input into innovation what your rd team is for the process or activity they go through when using a product or service whenever a customer comes up with something that . If you want to stay ahead of the competition you need to start making innovation a priority in your organization in order to do that you have to make innovation more than just a word but a way of life start by infusing innovation in your vision define how innovation will drive you and your team to achieve your vision
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